touchpoint ( synonym found)

Definition of touchpoint:

°A point of contact.
°An encounter where customers and business engage to exchange information, provide service, or handle transactions. For example, in retail banking the touchpoints include tellers and ATMs.

Definition of touchpoint:

°A point of contact.
°An encounter where customers and business engage to exchange information, provide service, or handle transactions. For example, in retail banking the touchpoints include tellers and ATMs.

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